Privacy policy

Calgary Commercial Refrigeration operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Calgary Commercial Refrigeration is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on your interaction with the Services:

  • Contact details: Name, address, billing/shipping address, phone number, email address
  • Financial information: Credit/debit card info, payment method, transaction history
  • Account information: Username, password, preferences, settings
  • Transaction information: Viewed/purchased items, returns, cancellations
  • Communications: Any messages or inquiries you send us
  • Device information: Browser, IP address, network data, unique device IDs
  • Usage information: How and when you interact with our site or features

Personal Information Sources

We may collect your personal information from:

  • Direct interactions (e.g., account creation, purchases, customer service)
  • Automated technologies (e.g., cookies, analytics tools)
  • Service providers (e.g., payment processors, shipping partners)
  • Marketing partners or other third parties

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To process orders, manage your account, customize your shopping experience, facilitate returns, and deliver a secure, personalized website experience.
  • Marketing and Advertising: To send promotional emails or display relevant ads based on your activity.
  • Security and Fraud Prevention: To secure your transactions, monitor for fraud, and ensure account safety.
  • Customer Communication: To respond to your inquiries, manage support tickets, and deliver service updates.
  • Legal Compliance: To comply with legal requests, resolve disputes, or enforce our policies.

How We Disclose Personal Information

We may share your data with:

  • Shopify and third-party vendors for services like payments, IT, analytics, and fulfillment
  • Marketing partners for promotional and advertising efforts
  • Third parties at your request (e.g., shipping carriers, social login tools)
  • Our affiliates or as part of corporate transactions (e.g., mergers or legal claims)

Relationship with Shopify

Our Services are hosted on Shopify. Shopify may collect and process your data as part of providing its platform. Shopify may also use your information for personalized ads and cross-merchant services. To learn more or exercise your rights regarding Shopify’s use of personal data, visit:

Third-Party Websites and Links

Our site may link to third-party websites. These are governed by their own privacy policies. We are not responsible for the privacy or security of third-party platforms or their content.

Children's Data

Our Services are not directed at children. We do not knowingly collect data from individuals under the age of majority. If we discover we’ve collected such data, we will delete it.

Security and Retention

While we employ reasonable safeguards, no system is 100% secure. We retain your personal data only as long as necessary to provide services, comply with laws, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Delete your data
  • Correct inaccurate data
  • Port your data
  • Opt-out of marketing communications

To exercise any of these rights, or if you have questions about your data, please contact us.

International Transfers

Your information may be processed outside your country. If transferred from the EU or UK, we rely on Standard Contractual Clauses or equivalent safeguards.

SMS

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. The revised version will be posted on this page with an updated “Last updated” date.

Contact Us

For any questions, concerns, or to exercise your data rights, please email:
📧 info@calgarycommercialrefrigeration.ca

Last Updated 2026-01-28