Shipping policy
Delivery Services & Shipping Information
We offer two distinct delivery options to suit your operational needs. Whether you choose Curbside or White Glove delivery, exact pricing is calculated instantly in your cart once you enter your delivery address.
1. Curbside (Tailgate) Delivery
Best for customers with their own equipment and installation team.
- Service Level: The unit is delivered to ground level at your location.
- Customer Responsibility: Once the unit is on the ground, you are responsible for moving, positioning, and installing it inside your premises.
- Requirements: Please ensure you have arranged for handling equipment, doorway clearance, and final placement.
2. White Glove Delivery
Best for customers requiring full-service assistance.
- Service Level: Includes ground-level delivery and placement of the unit inside your business.
- Availability: Availability and flat-rate pricing will appear in the in-cart shipping calculator and be confirmed at checkout.
Delivery Timeframes
Dispatch Times:
- Curbside Orders: Most ship within one business day.
- White Glove (Greater Calgary Area): Typically takes up to 5 business days.
Once your order is placed, we will provide estimated delivery timing and tracking numbers. Below are the estimated transit times for curbside orders based on the shipping origin:
| Destination Region | Shipping from Alberta | Shipping from Ontario |
|---|---|---|
| Alberta & British Columbia | 1–2 Business Days | 3–5 Business Days |
| Manitoba & Saskatchewan | 2–4 Business Days | 2–4 Business Days |
| Ontario & Quebec | 3–5 Business Days | 1–2 Business Days |
| NFLD, NB, NS, and PEI | 3–5 Business Days | 3–5 Business Days |
| Yukon, NWT, and Nunavut | 4–7 Business Days | 4–7 Business Days |
Freight Damage Policy
Important: In the rare event your unit arrives damaged, please contact us immediately via live chat.
- Minor Damage: If the damage is minor and you are willing to accept a partial refund, you must write “DAMAGED” on the delivery slip. This is essential for processing your freight claim.
- Extensive Damage: You may refuse the shipment upon delivery and request a replacement.
- Documentation: Regardless of the severity, please take multiple photos of the unit and packaging.
Customization & Upgrades
Enhance your equipment with the following additional options:
- Extended warranty packages
- Additional wire shelves and clips
- Beverage divider shelves
- Customized graphics (signage or unit sides)
Order & Payment Terms
Payment: Full payment is required to begin fulfillment. This ensures your order enters production and is scheduled without delay.
Leasing Options: If you prefer not to pay the full amount upfront, leasing is available for qualifying customers through our partners at Econolease.
Note: Leasing approval must be completed before your order can be scheduled for delivery.
Warranty & Support
Warranty Service: If an issue arises during the warranty period, please contact us directly. We will arrange for a local technician to service your equipment.
- Benefit: Eliminates the need for you to coordinate service on your own or wait for reimbursement.
Customer Support: Our team is available to assist with any questions regarding shipping, delivery, or post-delivery service requirements.